Does british gas have a live chat?
Help and Support Get all the assistance you need You can: Talk to a Live Chat agent Use Cosmo, our virtual assistant, to help you with queries. Solve common everyday problems on our Tips and Guides.
How can I speak to a person at British Gas?
Call 0333 202 9532 to contact customer service Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Why is British Gas Live chat not working?
British gas live chat is open for the following hours: If an agent is unavailable keep clicking the refresh button until these changes Note: If you are using your PC or laptop, the chat button will appear on the bottom right side of the page.
How do I escalate a complaint to British Gas?
British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]
Does British Gas have WhatsApp?
Call customer service – 0333 202 9802. Via WhatsApp – click here.
What time do British Gas phone lines open?
Monday to Friday: 8am – 6pm, Saturday: 8am – 6pm.
Is 0333 a free number on British Gas?
0333 calls are often free ‘There are 0800 numbers available for vulnerable customers and many of our customers prefer to contact us through digital channels these days. ‘.
Is phoning British Gas Free?
British Gas is scrapping a free phone number for customers while walloping them with huge price rises. The energy giant‘s main account enquiries line is changing from an 0800 number to an 0333 number, with calls charged at a local rate.
Should I fix my energy prices until 2023 UK?
If your fixed price deal is about to expire, you will likely have noticed a large increase in your renewal prices. In certain situations it means that fixing your energy prices to 2023 is the wrong choice. However, it may be beneficial to fix your energy prices now to avoid future price cap increases.
How long do British Gas take to respond complaints?
We saw a consistent performance in the proportion of complaints resolved on the same or next working day and a consistent performance within eight weeks compared to last quarter. Resolving complaints quickly remains a key priority for us, and we are introducing new ways of working to ensure we do this.
Can I complain to Ofgem about British Gas?
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the ofgem confidence code. Energy Ombudsman complaints form or call 0330 440 1624 Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295.
Can I sue British Gas?
Customers can sue after British Gas £2k pay out Now anyone self-employed who can show they have lost time and money due to problems caused by a large firm may be able to do the same. Experts believe there is also an argument that this could equally apply to any consumer, not just the self-employed.
How do I contact British Gas Business by phone?
Please call us on 0333 202 9844 * as soon as you think you may have trouble paying your bill.
Is British Gas a good company?
Ultimately, British Gas remain the most popular energy provider in the UK and they have one of the lowest complaints levels for a company of their size Customers looking for stability in their energy supply may well opt for the biggest name in UK energy.
Are British Gas having technical problems?
We’re experiencing problems with our system.
Is British Gas HomeCare 24 hour number?
Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm.
What is the number for British Gas electricity?
0330 100 0303 Our team members are available between 9am – 5pm Monday to Friday.