If your guest reports damage to your vehicle, we’ll email you a damage notification If the damage to your vehicle exposes a safety risk or renders it inoperable, we’ll restrict your vehicle making it unavailable for guests to book. Once you’ve had the damage repaired, you can contact us to remove the restriction.
Who pays for damages on Turo?
If the damage is eligible for reimbursement to the host , Turo will: Charge you a damage deposit in line with the extent of damage and the protection plan you chose: $500 or $3,000 (US).
How do I dispute a damage claim on Turo?
Contact us by replying to the original damage notification email and ask us to intervene If you can’t find that notification, you can email us at [email protected] (US), [email protected] (Canada), or [email protected] (UK).
Can I put my car on Turo with a dent?
Only the 35% tier covers “wear and tear” which is any dent, ding, or scratch less than 3 inches in diameter So if you have a car in nice cosmetic condition, you’ll want that level of protection to keep it that way.
Does Turo cover mechanical damage?
Like all claims, wear and tear damage claims must be tied to a guest trip. Guests aren’t responsible for wear and tear or mechanical failure from normal vehicle use.
Will Turo replace my car?
You may book a replacement vehicle through Turo or use a ride sharing service or taxi.
Do I need damage protection for Turo?
You don’t need to have your own car insurance to book a trip on Turo. But if you have personal insurance, your own liability and physical damage insurance will be primary (assuming no exclusions) to anything you receive as part of a protection plan you select.
What happens if you dispute a charge on Turo?
Once you submit your dispute, we’ll notify your host. They’ll have 72 hours to either: 1) cancel the invoice; 2) send you a new invoice for a revised amount; or 3) escalate the invoice to our customer support team to resolve.
What happens if you owe money on Turo?
Guests should be aware that apart from the initial overdue amount, they can be charged for any costs Turo incurred in the attempts to collect the money from them. If you owe money to Turo and do not pay, they can hand your account over for collection.
Do Turo cars have cameras?
So, do Turo cars have cameras? Turo cars can have cameras or dashcams, but it is at the host’s discretion , and they need to make it clear to renters in the “Car Description” field before a renting agreement is made.
Can you get scammed on Turo?
A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, “Are you still using your Turo account?” Or “When was the last time you used Turo?” They’re hoping you’ll give them your two-factor authentication code. Hang up or don’t reply to the text.
How do I charge Turo cleaning fee?
- Choose the trip that has a cleaning issue.
- Open the trip Details page and tap the “Report Issue” button.
- Choose “Cleaning violation.”
- Tap “add photos” to upload photos or take new photos
- Write a message to Customer Support (optional).
Is insurance included with Turo?
Share your car with confidence All Turo hosts choose the protection plan that’s right for them, and every host plan comes standard with $750,000* in third-party liability insurance from Travelers.
Does Turo pay if your car is totaled?
Under Turo’s premium and standard liability insurance plans, car owners receive the actual cash value of their car or up to $125,000, in the even the vehicle is deemed as totaled Coverage is not available for hosts who are not utilizing a Turo protection plan.
What happens if someone else is driving my rental car and gets in an accident?
Liability coverage pays for property damage and medical expenses incurred by other individuals in a car accident you cause while driving the rental vehicle This liability coverage offered by the car rental company will usually overlap with your personal car insurance coverage (assuming you own or drive a vehicle).
How much is Turo shield protection?
Cost is 25% of the trip price when the trip price is less than $250; minimum charge of $10/day Includes the minimum amount of third-party liability insurance coverage required by the state where the car is registered. Coverage is secondary to any personal insurance you may have.